Frequently Asked Questions
Everything you need to know about your Bonpoint experience.
What are your international shipping options?
We offer worldwide shipping via premium carriers. Delivery typically takes 3-5 business days for express shipping and 7-10 days for standard delivery, depending on your location.
How do I return an item?
You can return any unworn items with original tags within 30 days of receipt. Simply use the prepaid return label included in your package or visit our online returns portal to generate a new one.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Where can I find a size guide for children's clothing?
Each product page features a detailed 'Size Guide' link which provides measurements in both centimeters and inches to help you find the perfect fit for every age group.
Are your fabrics sustainably sourced?
Bonpoint is committed to quality and ethics. We prioritize natural fibers like organic cotton, wool, and silk, working exclusively with certified manufacturers who meet our high standards for environmental responsibility.